FREQUENTLY ASKED QUESTIONS

Mister Caz offers a wide range of bonuses to make your time playing at the casino more enjoyable. We have many different bonuses that you can enjoy:

Welcome bonus
As a new customer at Mister Caz we offer you a welcome bonus. The welcome bonus you are entitled to depends on which country you registered from.

Promotion bonuses
Mister Caz will offer you spot on promotions and free spins through newsletters, SMS, and various campaigns.

Free spins
Mister Caz offer free spins on a regular basis in conjunction with our promotions. These promotions are sent to our customers through newsletters and SMS.

The welcome bonus is available to you when you open an account at Mister Caz. However, please note that certain countries might be excluded from the welcome bonus.

Mister Caz will, with regular intervals, send out bonus offers through newsletters and SMS.

We highly recommend that you add our email address to your safe sender list, so you are sure to receive our promotions.

You can see them in “My Account“ and “Bonuses“.

You can redeem your Evolution Gaming voucher by following the steps below:

From desktop:
• Click on "Play" from your "My account" / "Bonus" tab.
• You will be redirected to the tab "Promotions" on the "Evolution Rewards Games" lobby from Evolution Gaming.
• Then click on the game on which your voucher is available. You will be redirected to the game window automatically.
• Click on "Play now". Your voucher will then be activated in your balance.

From mobile:
• Click on "Play" from your "My account" / "Bonus" tab.
• You will be redirected to the tab 🎁 on the "Evolution Rewards Games" lobby from Evolution Gaming.
• Then click on the game on which your voucher is available. You will be redirected to the game window automatically.
• Click on "Play".
• Click on "Play now". Your voucher will then be activated in your balance.

Yes, all bonuses having an expiring date. A bonus will normally expiry after 14 days.

• Winnings are free of wager requirements.

• The player CAN NOT withdraw the bonus.

• The maximum bet allowed when using a bonus is €5 per spin and €0.5 per bet line.

• You are not permitted to place bets of 25% or more of your total balance on a single game round. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.

• All our bonuses can only be used once per user, credit card, IP address or household.

• Your bonuses will automatically be forfeited after 14 days.

• No deposit Welcome Bonus are restricted up to €100 withdraw.

• Bonuses are to be enjoyed as an extension of a customer’s playing experience, and should be enjoyed as such. Mister Caz reserves the right to review any customers account to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.

• Mister Caz reserves the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.

• Mister Caz reserves the right to change the structure of the bonus program at any time.

• No player may have more than one account. If Mister Caz detects a customer with more than one account, we reserve the right to take any action we consider appropriate.

Mister Caz offers a non wagering bonus experience. Therefore, you play your real money first and then your bonus balance. Indeed, bonuses are to be enjoyed as an extension to your playing experience. Any winnings above your initial bonus amount are immediately transferred to your real money balance. Let's look at the following examples:

• You deposit €100 with your welcome bonus of 100%. Your total balance will be €200. (€100 real money and €100 bonus)
• You use your entire real money balance first (€100). Then your bonus balance (€150) takes over.
• If you place a bet of €5, your bonus balance will decrease to €145.
• If you gain a profit of €50 on your €5 bet. Your bonus balance will return to €150 and your real money balance will be €45. Your real money balance will then take priority with your next bet.

Winnings can be withdrawn at any time at Mister Caz. If you wish to request a withdrawal of part or all of your winnings, this is possible. Simply cancel the active bonus in your balance.

Go to the "My Account" tab, then "Bonuses". Finally, click on "Cancel".

You can individually decline any bonuses when you make a deposit. If you do not want to receive any bonuses in the future, please contact customers support.